Ergon AI B.V. (“ErgonAI”, “we” or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how ErgonAI processes the personal data of professionals who register and use the ErgonAI platform to offer their services. ErgonAI operates as a digital platform that facilitates connections between independent professionals and private individuals (“users”) seeking to have certain services carried out. In doing so, we act as an intermediary and not as a contracting party between the professional and the user.
ErgonAI will launch in two stages. The first stage is the Pre-App, which contains only limited core functionalities such as registration, account creation, and basic profile management. The Pre-App is designed to allow professionals to familiarise themselves with the platform and to start building their profile and presence. It does not yet include features such as bookings, integrated payments, full contractual workflows, or automated service agreements. The second stage is the full launch of the ErgonAI platform, which will introduce these additional features and functionalities.
For clarity, this Privacy Policy covers both the pre-launch version of the platform (the Pre-App) and the full version (the App). When reading this Privacy Policy in the context of the Pre-App, any section or functionality that is not yet available will be explicitly marked as “Not Applicable for Pre-App”.
These provisions automatically apply once the App is launched in full. Upon launch of the full App, we will share the (updated) Privacy Policy and the General Terms and Conditions for the App with you again, and you will be asked to review and accept them before continuing to use our services.
This Privacy Policy applies exclusively to the processing of personal data of professionals who register, create a profile, manage their availability and services, interact with users, and carry out assignments through the ErgonAI platform. With “professionals” we mean independent contractors, freelancers or service providers who offer their services through the platform, whether as natural persons or through a business entity. If you use the platform as a private individual, a separate privacy policy applies. That policy can be accessed here.
We process personal data in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR") and, where applicable, the Dutch Implementation Act (Uitvoeringswet Algemene
Verordening Gegevensbescherming, "UAVG"). This Privacy Policy includes detailed information about the types of data we collect, the purposes for which we use it, the legal bases we rely on and the rights you have as a data subject.
By creating an account and using our platform as a professional, you acknowledge that you have read and understood the General Terms and Conditions and this Privacy Policy.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, by updating your profile from time to time.
ErgonAI is the controller of your personal data as described in this Privacy Policy. As controller, ErgonAI determines the purposes for which and the means by which your personal data is processed, in line with the General Data Protection Regulation (GDPR) and the Dutch Implementation Act (UAVG). We are a company registered in the Netherlands, with our registered office at:
Pieter Breughelstraat 50 4625 BH in Bergen op Zoom
And registered in the Dutch Chamber of Commerce under number 91931797.
If you have any questions or concerns about the way we process your personal data, or if you wish to exercise your rights under the data protection law, you can contact our Data Protection Officer (DPO) at privacy@ergonai.com.
We aim to handle all concerns with care and confidentiality. If you are not satisfied with the way we handle your personal data or respond to your request, you have the right to lodge a complaint with the Dutch Data Protection Authority: the Autoriteit Persoonsgegevens,. More information can be found at www.autoriteitpersoonsgegevens.nl.
To provide you with access to the ErgonAI platform as a professional, we need to process personal data. This data is either provided directly by you or collected automatically when you use the platform. In the table below, we explain what types of data we collect, when we collect them and for what purposes they are used. We only collect the information that is necessary for the operation of our platform, the fulfilment of our legal obligations, or the improvement of our services.
Type of data | When we collect it | Why we collect it |
Account and identification details (name, date of birth, business name, address, email, phone number, Chamber of Commerce | When you register for an account or update your details | To identify you, create and maintain your account, and display your profile to customers |
registration number, VAT number, profile photo)
Professional credentials and qualifications (diplomas, certificates, licences, proof of specialisation) | During onboarding or when updating your profile | To verify your qualifications and authorisations for the services you offer |
Profile and service information (biography, list of services, specialisations, rates, service locations, photos, descriptions) | When you complete or update your profile | To inform customers about your services and match you with relevant work requests |
Agenda and booking data (availability, scheduled appointments, confirmations, cancellations, rescheduling) (Not Applicable for Pre-App) | When you update your calendar or when customers book or amend an appointment | To manage your availability, coordinate appointments, and keep both parties informed |
Communication data (content and metadata of messages and video calls via the platform) (Not Applicable for Pre-App) | When you use the chat or video call function to interact with customers | To facilitate service coordination, prevent misuse, and support dispute resolution |
Financial and transaction data (bank details, subscription type, invoice data, payment history, commission records, revenue data) (Not Applicable for Pre-App) | When you set up payouts, complete bookings, or process payments through the platform | To process your earnings, handle invoices, manage commissions, and meet financial and tax obligations |
Tool and equipment rental data (details of rented items, price, availability, terms of use) (Not Applicable for Pre-App) | When a customer books a service that includes tool or equipment rental | To record rental agreements, arrange delivery or availability, and handle related payments |
Ratings and performance metrics (customer reviews, response times, booking acceptance rates, completion rates, platform activity data) (Not Applicable for Pre-App) | When you complete assignments or interact with customers | To monitor quality, improve platform reliability, and determine visibility or perks |
Technical and usage data (IP address, device identifiers, browser type, access logs, login times, interaction data) | Automatically when you use the platform | To maintain security, ensure platform functionality, and improve user experience |
AI-matching and automated suggestions (profile data, service information, advice, and other relevant indicators) (Not Applicable for Pre-App) | Automatically generated when a user submits a question or describes a need through the platform | To analyse the request and provide initial guidance on possible steps the user could take to address the issue themselves, and to identify the type of professional or specific services that may be required, based on profile and service data |
Minor verification data (copies of consent forms, verification of service risk category) | When a professional under 18 registers and seeks to offer services | To comply with legal requirements and internal safety standards regarding services offered by minors |
Assignment agreement data (details of the specific job contract, including service description, agreed terms, date, time, and confirmation or signature records) (Not Applicable for Pre-App) | When an assignment agreement is generated through the platform and confirmed or signed by the professional and the user | To provide both parties with a legally valid record of the agreed service, to store a copy for administrative purposes, and to meet legal and contractual obligations |
Insurance documentation (Not Applicable for Pre-App) | When the professional uploads or updates proof of professional or business insurance | To verify compliance with platform requirements and to ensure that services are provided safely and in line with applicable obligations |
Location | When you provide your service area or when we | To show relevant job requests near you and to improve |
derive an (approximate) location from your device or IP address
matching accuracy and fraud prevention
Support and correspondence records (communications with customer support or ErgonAI) | When you contact us or respond to our communications | To resolve your issues, provide assistance, and maintain service quality |
We do not intentionally collect special categories of personal data (such as health information or data revealing racial or ethnic origin) unless strictly necessary and permitted by law. Similarly, we do not process information about criminal convictions unless legally required for certain services, in which case you will be informed in advance.
If, in exceptional circumstances, we need to process special categories of personal data, we will do so only where a lawful ground under Article 9 GDPR applies and with additional safeguards, which include restricted access, enhanced security controls and purpose limitation. We will inform you in advance and, where required, obtain your explicit consent.
We collect personal data from you in different ways. Some of this information is provided directly by you, while other information is collected automatically when you use the platform, or comes from third parties that help us operate and improve our services. The table below explains the sources and methods we use to collect your data and the reasons for doing so.
Source | How we collect it | Why we collect it |
Directly from you | When you create an account, fill in your profile, update your details, upload documents, respond to customer requests, or communicate via our chat or video tools | To set up and maintain your account, verify your identity and qualifications, match you with relevant assignments, and enable you to communicate with users |
Automatically through your use of the platform | When you log in, browse, interact with features, or exchange messages, our systems generate technical data such as log files, device identifiers, IP addresses, and session information | To keep the platform secure, ensure proper functionality, measure performance, and improve user experience |
From your transactions on the platform | When you submit offers, agree on assignments, complete services, receive ratings, or make/receive payments, including updates to your availability or bookings initiated by the customer and | To process payments, calculate commissions, maintain transaction records, monitor quality, reward high performance and To create a binding record of the service agreement |
When you and a customer confirm or sign the job contract generated by ErgonAI
Through automated matching and ranking systems | When your profile and performance data are used by our AI-based matching tools to suggest your services to customers | To match you with relevant customer requests, provide advice to users, and improve the efficiency of the platform |
From third parties | From service providers that support our payment processing, hosting, analytics, and identity verification, or from customers providing feedback or ratings about your services | Because we have not developed these tools in-house and leading third-party providers in the market offer proven, high-quality solutions. By relying on their expertise, we can deliver a secure, reliable, and high-performing platform while ensuring compliance with legal requirements, preventing fraud, verifying the information you provide, and maintaining trust on the platform |
We only collect personal data from external sources when it is lawful to do so and when it is necessary for the operation of our platform. In all cases, we ensure that such data is processed in accordance with this Privacy Policy and applicable data protection laws.
The ErgonAI platform is designed and intended for use by adults. We do not knowingly collect or process personal data of individuals under the age of eighteen without appropriate parental or guardian consent.
Although the ErgonAI platform is primarily intended for use by adults, certain low-risk services offered through the platform may also be performed by minors (for example: providing tutoring to younger students). In such exceptional cases, a minor may register and operate as a professional on the platform only if verifiable consent from a parent or legal guardian has been obtained in advance. The required consent must be granted before any personal data of the minor is processed or any service is provided, and the consent documentation will be retained in accordance with this Privacy Policy.
The required parental consent form will be provided through the ErgonAI platform. Both the professional and the parent or guardian must complete this form before any personal data of the minor is processed or the service is carried out.
When a minor is registered as a professional on the platform, all provisions of this Privacy Policy apply fully to the processing of their personal data. In addition, the parent or legal guardian who has provided consent has the right to exercise, on behalf of the minor, all rights described in the section Rights of data subjects.
A copy of the completed parental consent form will be retained by ErgonAI for as long as necessary to demonstrate compliance with legal obligations, and in accordance with the retention periods set out in this Privacy Policy.
If we become aware that personal data of a minor has been collected without the necessary
parental or guardian consent, we will take steps to delete such data and the account promptly, unless retention is required by law.
Under the GDPR and the Dutch UAVG, we must have a valid legal basis for every processing activity involving your personal data. This means that we only process your data when it is lawful, fair, and transparent to do so. The table below explains the legal grounds on which we rely, what types of data this applies to, and why the processing is necessary.
Legal basis | What this means | Examples of processing activities |
Performance of a contract | We process your personal data where it is necessary for the execution of the agreement between you and ErgonAI, or between you and a user through our platform. Without this data, we cannot provide you with access to our services or enable you to complete assignments. | Creating and maintaining your account, verifying your identity and qualifications, matching you with customer requests, facilitating communication via chat or video, processing payments, handling customer bookings and your calendar, tool rentals and automated service matches for customers based on your profile. This includes processing platform credits or promotion features that affect your visibility, and managing any related billing events. (For the Pre-App, this legal basis applies only to registration and account management; all activities marked as “Not Applicable for Pre-App” in Article 2 are excluded.) |
Compliance with a legal obligation | We process certain personal data to comply with laws and regulations that apply to us. | Storing transaction records for tax purposes, complying with anti-money laundering regulations, responding to lawful requests from regulatory authorities and verifying the age and permitted service categories of minors offering services through the platform |
Contract between professional and user | When you and a user confirm or sign the job contract generated by ErgonAI | To create a binding record of the service agreement, ensure both parties have a copy, and store it in our system for contract administration and dispute resolution. In certain cases, we retain assignment agreements for a legally required period to comply with tax, accounting, or dispute-handling obligations. |
Legitimate interests | We may process your personal data where this is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. Our legitimate interests include maintaining the integrity and security of the platform, improving our services, and promoting trusted interactions. | Monitoring usage patterns and performance metrics, operating ranking systems, preventing fraud or misuse, maintaining quality through ratings and reviews, developing new features, and improving user experience |
Consent | In certain cases, we process your personal data only with your explicit consent. You have the right to withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal. | Sending you direct marketing communications not covered by legitimate interest, processing optional profile information you choose to share, collecting or storing sensitive personal data if ever applicable |
Protection of vital interests | In rare and exceptional circumstances, we may process your personal data to protect your vital interests or those of another person. | Disclosing information to emergency services in case of an incident during the performance of a service |
Certain information is necessary to create and maintain your account, to verify your qualifications and to process bookings and payments. If you do not provide this information, we may be unable to offer our service and offer you access to the platform or to complete specific transactions.
We only process your personal data for the purposes described in this Privacy Policy. If we wish to process your data for a new purpose that is not compatible with the original reason for collection, we will inform you in advance and, where required, ask for your consent.
Where possible, your personal data is processed and stored within the European Economic Area (EEA). Our servers are located in Germany. However, in some cases, personal data may be transferred to or accessed from countries outside the EEA, including the United States, due to the use of
third-party providers (see Annex I for a current list of providers). No transfers to other third countries outside the EEA and the United States take place.
When such transfers occur, we ensure that your personal data remains adequately protected in accordance with applicable data protection laws. Depending on the provider and the country of destination, we rely on one or more of the following safeguards:
Transfers to countries that are the subject of an adequacy decision by the European Commission, confirming that they provide an adequate level of data protection.
Transfers to United States organisations that participate in the EU–U.S. Data Privacy Framework.
The use of standard contractual clauses (SCCs) approved by the European Commission, combined with additional technical and organisational measures where necessary.
Other appropriate safeguards as required by law.
You may request further information about these safeguards, including a copy of the relevant transfer mechanism, by contacting our Data Protection Officer at privacy@ergonai.com.
We do not sell your personal data. We only share it when it is necessary for the purposes described in this Privacy Policy, when required by law, or when you have given your consent.
The table below outlines with whom we may share your personal data, when we share it and why.
Recipient | When we share your data | Why we share your data |
Customers using the platform (Not Applicable for Pre-App) | When you respond to a work request, exchange messages through the chat or video call function, share your availability via the calendar, confirm a booking, or agree on tool/equipment rental | To enable customers to communicate with you, schedule appointments, request or confirm services, and make arrangements for tool or equipment rental |
Payment and billing providers (Stripe) (Not Applicable for Pre-App) | When you invoice for completed services, receive payouts, or when a booking involves commission handling by ErgonAI | To process and transfer your earnings, deduct applicable commissions, generate invoices, and comply with financial and tax obligations |
IT, hosting, and calendar management providers (Onsched, Supabase, Railway) | Automatically, when you use the platform and its scheduling tools | To securely host your profile and service listings, sync your calendar, and maintain availability information for bookings |
Tool and equipment rental partners (if applicable) (Not Applicable for Pre-App) | When a customer books a service that includes hiring tools or extras through you | To arrange delivery or availability of the equipment, record rental details, and handle related payments |
Advertising and marketing partners | When we run targeted advertising campaigns, use analytics, or build | To promote the platform, measure the effectiveness of advertising, and reach relevant audiences |
(Meta, Google, TikTok, Apple, LinkedIn)
marketing audiences that may include hashed contact details or usage data
Email marketing and campaign management providers (Mailchimp, Intuit, Onsched) | When we send communications, newsletters, or promotional offers to professionals or customers | To manage mailing lists, distribute communications, and monitor campaign performance |
Analytics and performance monitoring providers (Posthog, Sentry) | When you interact with the platform or complete assignments | To measure response times, booking rates, ratings, monitor system errors and other performance indicators, which may influence visibility or perks |
AI providers (OpenAI, Amazon Web Services – future) | When AI-based tools are used to generate advice, suggestions, or matching | To analyse service requests, provide guidance to users, and improve the accuracy of professional matching |
SMS and communication providers (Tweleo) | When we send SMS confirmations for registration or account verification | To confirm your phone number and secure your account |
Customer support providers (Retool) | When you request assistance from our helpdesk | To respond to your questions, resolve technical issues, and support your use of the platform |
Regulatory authorities and law enforcement | When required by applicable law or following a lawful request | To comply with legal obligations, respond to lawful investigations, or protect our rights and those of our users |
Legal and professional advisers | When necessary to defend against claims or to enforce our terms | To obtain legal advice, manage disputes, and protect our business interests |
Internal use within ErgonAI | Automatically, as part of platform operation | To analyse performance data, determine visibility in rankings, maintain the quality of the platform, and prepare internal or external presentations about the company, its performance, and the functioning of the platform |
The providers listed above reflect the external systems currently used by ErgonAI. This list may change over time. We may replace these providers with equivalent or higher-standard providers offering the same or better levels of security and GDPR compliance. Where a change introduces a new category of processing or has a material impact on your personal data, we will update Annex 1 to this Privacy Policy and inform you where required.
All third parties processing personal data on our behalf are bound by written agreements to keep your data secure, to process it only for the specified purposes, and to act in accordance with applicable data protection laws.
Controller vs processors
For clarity, ErgonAI acts as the controller for the personal data it processes in operating the platform. This means that ErgonAI determines the purposes and means of processing. Third parties engaged by ErgonAI, such as hosting, payment, or communication providers, generally act as processors, processing personal data only on our instructions. In some cases, such as when advertising partners use their own tracking technologies, these third parties may act as independent controllers for the data they collect. Where this is the case, we ensure responsibilities are allocated in accordance with applicable law and we provide you with clear information on how to exercise your rights.
ErgonAI acts as an independent controller for the personal data it processes in operating the platform. In principle, and in accordance with the ErgonAI General Terms and Conditions, all assignments facilitated via the platform must be performed and completed through the platform. If a service is carried out entirely outside the platform, whether or not the introduction between the professional and the customer occurred via the platform, or whether services were previously provided through the platform, ErgonAI will not be considered a data controller for any personal data processed in connection with that service, and the professional will bear full responsibility for compliance with applicable data protection law. In limited cases where the platform integrates
third-party technologies that collect data upon loading, ErgonAI and the relevant third party may act as joint controllers for the initial collection of data, with responsibilities allocated in accordance with applicable law.
You have several important rights under the GDPR and the Dutch UAVG, as described hereunder
You have the right to know what personal data we collect, why we process it, who receives it, how long we retain it, and how we protect it. This Privacy Policy is intended to provide that information clearly and transparently.
You may request a copy of the personal data we process about you, including details on our processing activities and the recipients of your data. You can make such a request free of charge at any time.
If any personal data we hold about you is inaccurate or incomplete, you may ask us to correct or update it promptly.
You may request deletion of your personal data under certain conditions, such as when it is no longer necessary for the purposes for which it was collected or when you withdraw your consent. We will also instruct our partners to delete your information where possible.
In some cases, you may ask us to limit how we process your data, for example while we verify its accuracy or if you have objected to certain uses
Where possible, you can request to receive your personal data in a structured format, and have it transferred directly to another controller if technically feasible.
You may object/opt-out to our processing of your personal data when it is based on our legitimate interests. You may opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us at privacy@ergonai.com.
If our system uses automated decision-making or profiling, such as AI-assisted matching or ranking, and advisory guidance, you have the right to obtain human intervention or request an explanation of the logic involved.
When you exercise any of these rights, we will respond within one month. If your request is complex, we may extend this period by up to two additional months, provided we notify you without delay.
To make a request or ask any questions about your rights, you can contact our Data Protection Officer (DPO) at privacy@ergonai.com. If you are not satisfied with our response or believe your rights have been violated, you may lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
To protect your personal data, we may ask you to provide information that allows us to verify your identity before we act on your request. We will use any such information only for verification and will delete it shortly after the request is resolved.
In line with the GDPR and Dutch UAVG, we retain your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy. Once the data is no longer needed, we either delete it securely or anonymise it, unless longer retention is required by law.
Data category | Retention period | Justification |
Pre-App profile and participation data | Up to 1 year after termination of participation | To perform internal analysis, optimise onboarding processes, evaluate patterns, and prepare for the transition to the full platform |
Financial and billing records (including invoices and assignment agreements) (Not Applicable for Pre-App) | Up to 7 years | To comply with accounting, tax, and other legal obligations |
Contractual and booking data (including signed agreements and service history) (Not Applicable for Pre-App) | As long as required for legal or operational purposes, deleted no later than three years after service completion | To manage and evidence contractual relationships, handle disputes, and meet operational needs |
Communication and messaging data (chat/content of assignments) (Not Applicable for Pre-App) | Up to 1 year, unless needed for dispute resolution | To coordinate services, provide support, and resolve disputes |
Profile and account data (including credentials and qualifications) (Not Applicable for Pre-App) | While the account remains active, and up to 5 years after deactivation (subject to your rights) | To maintain service history, enable account reactivation, and ensure compliance with applicable laws |
Marketing and analytics data | No longer than necessary for performance evaluation, anonymisation, or removal | To measure and improve marketing effectiveness, and respect data minimisation principles |
We maintain an internal retention schedule that specifies retention periods for each data category, with clear justification. This schedule is reviewed periodically and updated whenever legal requirements or platform needs change.
Wherever feasible, we use automated systems to flag and purge data at the end of its retention period. If immediate deletion is not possible, data is anonymised so that it can no longer be linked to you.
Regardless of the retention timelines above, you retain all rights as described in the Rights of data subjects section. If you request erasure or data portability, we will take action at any time, unless otherwise legally required to retain it.
If you have questions regarding our data retention practices, want a copy of our retention schedule, or wish to request earlier deletion of your data, please contact our Data Protection Officer at privacy@ergonai.com.
ErgonAI uses automated decision-making and profiling technologies, including artificial intelligence (AI), to enhance the efficiency, accuracy, and personalisation of the services provided through our platform. This includes generating advice for users on the type of professional they may require for a specific task, as well as offering guidance on how certain issues may be resolved independently before engaging a professional. Use of these AI tools does not require you to provide personal data; if you voluntarily choose to do so, you remain responsible for the information you provide.
When a user describes a need or issue through the platform, our AI systems analyse the information provided (such as: text descriptions, uploaded images, location data, availability, and service categories) and compare it to historical data, service offerings, and performance indicators of professionals. This process allows the platform to:
Suggest a category of professional suitable for the described task.
Recommend one or more professionals whose services, skills, and availability best match the request.
Provide preliminary general guidance to the user on potential steps to address the issue themselves before booking a professional.
The AI process may use personal data you provide directly (such as: service request details, profile data, availability), data generated through your activity on the platform (booking history, ratings, dispute records), and relevant contextual data (like location and required tools). The system may also generate outputs such as advice given to users, matching results, and ranking positions. These AI-generated outputs may be stored to improve matching
accuracy, support dispute resolution and monitor system performance. Where possible, such data is anonymised when no longer linked to an active account.
Matching and ranking rely on factors including service request details, profile information, skills, qualifications, location, ratings, availability, historical booking outcomes, completion rates, and tool/equipment availability. We regularly review and test these criteria to ensure accuracy.
AI-generated data is used solely for platform-related purposes, such as facilitating matches, improving algorithms, auditing outcomes, and ensuring quality. It is not used for unrelated purposes (like for external marketing) without a separate legal basis.
Automated decision-making and profiling may affect a professional’s visibility in search results, the likelihood of being matched or recommended for a job, and the guidance presented to users. These processes may influence booking opportunities and platform exposure.
Automated decisions are not made in isolation. Human review and intervention are available upon request in cases where the outcome of an automated process significantly affects your ability to receive work through the platform or impacts your rights.
Under the GDPR and UAVG, you have the right to request human intervention in decisions that are based solely on automated processing and have legal or similarly significant effects on you, to express your point of view and contest the outcome of such decisions, and to obtain an explanation of the logic involved in the automated process. You can exercise this right as described in the section on Rights of data subjects.
ErgonAI has conducted a Data Protection Impact Assessment (DPIA) for the AI-based matching and guidance functionalities described in this Privacy Policy, in order to assess potential risks and implement appropriate safeguards in line with the GDPR and UAVG.
At present, the ErgonAI application (the Pre-App and App) itself does not use cookies or tracking technologies for its core functionalities, such as login, availability management, chat, or profile display. These functions operate without tracking mechanisms inside the app.
Cookies, tracking pixels, web beacons, and similar technologies may however be applied in connection with external services and third-party providers (see Article 7). These may include
marketing campaigns, newsletters, analytics, and advertising activities that take place outside the core application. Such technologies allow us to understand how our services are used, measure the effectiveness of our communications, personalise the user experience, and deliver relevant advertising through third parties.
We use four main categories of cookies: strictly necessary cookies that allow fundamental platform features to work correctly, functional or preference cookies that remember your choices and settings, analytics or statistics cookies that help us understand how professionals and users engage with the platform, and marketing or advertising cookies that enable us to serve targeted messages or promotional content based on your interactions.
Under the GDPR and the ePrivacy Directive, functional and analytical cookies require your informed and unambiguous consent before they are placed, whereas strictly necessary cookies do not. We provide granular cookie settings that let you choose which categories you agree to, and you can withdraw your consent or modify your preferences at any time, for example via the cookie banner or settings menu.
When we seek your consent for non-essential cookies, we present separate choices for each cookie category. You can accept all categories, select only some categories or refuse all
non-essential cookies. Consent is obtained through an affirmative action and is never assumed or obtained through preselected options. You can withdraw consent at any time through the cookie settings.
Cookies and similar tracking technologies can collect data such as IP addresses, browser type, device information, browsing history on the platform and interactions with ads or content.
This information can be considered personal data under GDPR when it can directly or indirectly identify individuals, including through combination with other data points. Transparency about this processing is essential.
Some cookies are placed by third parties such as advertising networks, analytics platforms, or social media services used by ErgonAI (for example Meta, Google Analytics, TikTok or LinkedIn). These third parties may collect data for their own purposes. We require that any third party we work with meets GDPR standards and have contractual safeguards in place.
Some third-party cookies may transfer your personal data outside the European Economic Area, such as in the United States. Where such transfers occur, we ensure they are protected by appropriate safeguards such as standard contractual clauses or an applicable adequacy decision. You may request more information by contacting us.
Consent is obtained through clear and accessible cookie banners at first access. You have the option to accept all non-essential cookies, to accept only selected categories, or to decline non-essential tracking altogether. Your choice is recorded securely and persistently. If legal requirements change or new categories of tracking are introduced, we will ask for renewed consent.
We retain cookie data only for as long as it is necessary for the purpose for which it was placed. Once the data is no longer required for that purpose, it will be deleted or anonymised. Retention periods vary depending on the type of cookie and the reason for its use. Strictly necessary cookies are kept only for operational purposes, while functional, analytics, and marketing cookies are retained only for the time needed to fulfil their function or until you withdraw your consent. We regularly review our retention schedules and update them where necessary to remain compliant with applicable laws.
You have the right to withdraw cookie consent at any time, to access how cookie data about you is processed, and to exercise all rights described in the Rights of data subjects section of this Privacy Policy. If you wish to disable all tracking outside of strictly necessary cookies, you may adjust settings through the cookie consent interface or your browser preferences.
We regularly audit our use of cookies and tracking technologies to ensure compliance with GDPR, the ePrivacy Directive, and guidance from regulators such as the Autoriteit Persoonsgegevens. Should regulations evolve or our tracking technologies change, we will update this section accordingly and inform users where necessary.
ErgonAI is committed to protecting the personal data of professionals and users by implementing appropriate technical and organisational measures that ensure a level of security appropriate to the risk, in accordance with the GDPR and the UAVG. These measures are designed to maintain the confidentiality, integrity and availability of personal data at all times.
We protect personal data using encryption in transit and, where appropriate, encryption at rest. The specific encryption standards used will be confirmed based on the technical configuration of our systems. Network security is reinforced through measures such as firewalls and intrusion detection or prevention systems. The precise technologies in place will be determined in line with the platform’s operational requirements and industry standards. Moreover, in test environments, we only use fictitious or de-synchronised data, never real user data.
Access to personal data is limited to authorised personnel who require such access for the performance of their duties. Access controls are applied in accordance with the principle of least privilege, and may include role-based access and multi-factor authentication. All personnel with access to personal data receive training on data protection and security best practices. The exact configuration of these access controls will be confirmed internally.
We maintain secure backups of personal data to ensure business continuity and rapid
restoration of availability in the event of a technical incident. Backups are encrypted and stored in secure environments. The retention period and storage locations for backups will be confirmed based on operational needs. These backups are encrypted and stored on servers located in Germany.
We have procedures in place to identify, investigate and respond to potential data breaches. Where a personal data breach is likely to result in a risk to the rights and freedoms of individuals, we will notify the Dutch Data Protection Authority within 72 hours, and where required, also inform the affected individuals without undue delay.
All third-party service providers who process personal data on behalf of ErgonAI are contractually obliged to implement security measures that meet GDPR standards. This includes providers of communication, analytics, hosting and advertising services. We review the security measures of these providers on a regular basis, the frequency and scope of which will be determined in accordance with our internal compliance programme. Details of the specific providers engaged by ErgonAI are listed in Annex I, as referenced in Article 7.
We may perform periodic vulnerability assessments or penetration testing to evaluate the resilience of our systems. The frequency, scope and methodology of such testing will be decided based on our risk assessment processes.
We apply anonymisation or pseudonymisation to reduce the risks associated with processing personal data. The specific techniques used will depend on the nature of the data and the purposes for which it is processed.
We design and operate our systems in line with the principle of data protection by design and by default. This means that we implement measures to ensure that, by default, only the personal data necessary for each specific purpose are processed and that retention, access and disclosure are limited accordingly.
The ErgonAI platform may contain links to websites, applications, or services operated by third parties. It may also integrate with third-party tools and services, such as payment processors, marketing platforms, and social media services, to enable or enhance certain functionalities.
These third parties operate independently from ErgonAI and have their own privacy policies and terms of service. We have no control over, and are not responsible for, the content, security, or data processing practices of these third parties.
If you choose to use third-party integrations or access services through the platform, certain personal data may be shared with the relevant third party as necessary to perform the requested functionality. This may include, for example, sharing payment details with a payment provider or booking-related information with a tool that facilitates your service delivery.
We encourage you to review the privacy policies of any third-party services you interact with through the platform to understand how they process your data. Your use of such services is at your own discretion and subject to the terms and privacy practices of the respective third party.
ErgonAI may update or amend this Privacy Policy from time to time to reflect changes in our data processing activities, legal requirements, or operational needs.
If we make material changes that significantly affect your rights or the way we process your personal data, we will inform you in advance by sending a notice via email or by posting a prominent notification on the platform before the changes take effect.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal data. Your continued use of the platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
This annex provides an overview of the third-party providers currently used by ErgonAI to process personal data in connection with the services described in Article 7.
This list will be updated whenever ErgonAI changes or replaces third-party providers. Any replacement will always meet equivalent or higher standards of security and GDPR compliance.
Category | Provider(s) | Purpose / Role |
Advertising & Marketing | Meta (Facebook, Instagram), Google Ads, TikTok Ads, Apple App Store Ads, LinkedIn Ads | Targeted campaigns, analytics, audience building |
Email Marketing & Campaigns | Mailchimp, Intuit | Distribute newsletters, promotions, manage mailing lists |
Payments & Financial Services | Stripe | Payment processing, commission handling, invoicing |
Calendar & Communication | Onsched, Tweleo | Calendar scheduling, email communication, SMS confirmation |
Hosting, Authentication & Security | Supabase, Railway | Authentication, hosting, data security (anti-hacks) |
Analytics & Monitoring | Posthog, Sentry | Usage analytics, click tracking, error monitoring |
AI & Automation | OpenAI, Amazon Web Services (future) | AI-based suggestions, advisory guidance |
Customer Service & Internal Tools | Retool, Bill and PR | Admin panel (support), internal software tools |
In these terms and conditions, the following terms are defined as follows:
Account | The online environment where the Professional can log in and manage the settings and functionalities of their profile within the Pre-App of the Platform. |
ErgonAI | Ergon AI B.V., established at Pieter Breughelstraat 50 (4625BH), Bergen op Zoom, the Netherlands, and registered with the Dutch Chamber of Commerce under number 91931797. |
General Terms and Conditions | The conditions described in this document. |
Platform | Also referred to as the Full-App, being the full and final version of the Platform developed by ErgonAI on which Professionals can ultimately publish their Services, process payments and interact with Users. |
Pre-App | The current version of ErgonAI’s digital platform, with limited functionalities and accessible exclusively to Professionals, intended to collect information in preparation for the full launch of the Platform. |
Privacy Policy | The statement issued by ErgonAI describing how personal data of Professionals are collected, processed, and protected, and which rights they may exercise in this respect. The Privacy Policy forms an integral part of these General Terms and Conditions and is available via this link. |
Professional(s) | The professional, being either a natural or legal person, who through the Full-App makes themselves available to perform work and to receive requests for quotations in order to make offers to potential Users for the performance of a Service. |
Profile | The collection of data and content entered by the Professional within their Account, including personal data, specialisations, professional background, descriptions of Services and any |
supporting documents or media, which together form a representation of the Professional for use within the Pre-App and/or the Platform.
Service | The professional services provided by the Professional within their field of expertise to potential Users. |
User(s) | The natural or legal person who offers or commissions work to a Professional through the use of the Platform. |
These General Terms and Conditions apply to all acts, legal relationships and agreements between ErgonAI and the Professional in the context of the use of the Pre-App, regardless of how these are established.
By creating an Account and using the Pre-App, the Professional declares to have read these General Terms and Conditions and unconditionally agrees to them.
Deviations from these General Terms and Conditions are valid only if expressly agreed in writing between ErgonAI and the Professional.
ErgonAI reserves the right to unilaterally amend or supplement these General Terms and Conditions. Amendments shall be communicated to the Professional at least thirty (30) days before they take effect. If the Professional does not agree with the amendments, they have the right to discontinue their use of the Pre-App before the amendments take effect.
If and to the extent any provision of these General Terms and Conditions is declared null and void or annulled, the remaining provisions shall remain in full force and effect. In such case, ErgonAI shall establish a new provision that aligns as closely as possible with the intent of the original void or annulled provision.
The Professional acknowledges that, in the event of a transition to the Full-App, additional terms and conditions will apply, including but not limited to provisions concerning verification, payment, publication of Services and other core functionalities. The Professional declares themselves willing to accept these terms in full as a condition for continued use of the Platform. ErgonAI shall make the amended or new version of the General Terms and Conditions available to the Professional in due time, after which continued use of the Platform will only be possible upon acceptance thereof.
The Pre-App has been developed with the aim of obtaining early insight into the potential market for the Full-App and to enable Professionals to prepare and optimise their Profile prior to the official launch of the Platform.
Within the Pre-App, Professionals may:
create an Account;
build a complete Profile, including personal data, specialisations and other relevant information;
manage a personal calendar;
describe conceptual Services and generate documents for your own use.
The Pre-App expressly does not provide the possibility to:
publish Services to third parties;
receive assignments via the Platform;
process payments through the Platform;
actively communicating with Users via the Platform.
The functionalities of the Pre-App may be altered, limited or discontinued by ErgonAI at any time and without prior notice.
The Professional acknowledges that use of the Pre-App does not confer any right to participate in the Full-App or to the continuation of the Account after termination of the Pre-App phase. Participation in the Pre-App does not create any entitlement to availability, service, or compensation of any kind.
ErgonAI shall at all times be entitled to discontinue the development of the Full-App in whole or in part, or to refrain from rolling it out in certain countries or regions.
Participation in the Pre-App does not confer any rights with regard to continued use, functionalities, availability, support, compensation or access to the Platform. All rights remain expressly reserved to ErgonAI.
To use the Pre-App, the Professional must create an Account through the designated digital environment. When creating the Account, the Professional must at least provide the following information:
first and last name;
email address; and
a brief description of professional background and relevant experience.
The registration process is limited to these basic details. No verification of documents, business information or additional data is required, unless ErgonAI deems this necessary at any time.
Registration is only completed after the Professional has created a personal login and password and has confirmed their email address via a verification message sent by ErgonAI.
The Professional is responsible for accurately and fully providing the requested information and for keeping their login details confidential. Any action taken through the Account is deemed to have been carried out by or on behalf of the Professional. Misuse or unauthorised use must be reported to ErgonAI immediately.
ErgonAI may at any time refuse, restrict or revoke the registration of a Professional without stating reasons. ErgonAI may also temporarily or permanently block the Account in case of (suspected) violation of these General Terms and Conditions, misuse or other irregularities.
Access to and use of the Pre-App is strictly personal and non-transferable. The Professional is not permitted to grant third parties access to their Account or share the functionalities of the Pre-App.
After the Pre-App has ended, the Professional may, if invited, continue their participation on the Full-App. In doing so, the Professional must complete the full admission procedure as established for the Full-App. This procedure includes, among other things:
verification of identity and contact details;
provision of professional and tax documentation;
provision of diplomas and certificates;
additional risk assessment depending on the Services offered (e.g. proof of liability insurance);
acceptance of the general terms and conditions applicable to the Full-App.
Without successful completion of this admission procedure, the Professional cannot use the services and functionalities of the Full-App.
Within the Pre-App, the Professional is expected to create a complete and representative Profile. This Profile serves as the basis for future publication on the Full-App.The Specialist guarantees that all information included in the Profile is correct, complete and up-to-date. If data changes, the Specialist must immediately adjust his Profile.
The Professional warrants that all information included in the Profile is correct, complete and up to date. If details change, the Professional must promptly update their Profile.
Although the Profile is not published to third parties at this stage, ErgonAI reserves the right to make extensive internal use of the Profile and the information contained therein. Such use may include (but is not limited to):
analysing user behaviour, trends and market interest;
training and improving algorithms, including automated recommendation systems;
improving and personalising the user experience within the Platform;
optimising the content, layout and structure of Profiles;
preparing communications and information for Professionals in the context of onboarding;
conducting risk assessments for future access control;
internal reporting, strategic decision-making and functional development of the Platform.
For a complete overview of how personal data from the Profile are processed, reference is made to the Privacy Policy of ErgonAI, in particular Article 10 of these Terms.
If ErgonAI discovers during or after the Pre-App that the Profile contains misleading, inappropriate or incorrect information, it is entitled to take corrective measures, including removal or blocking of the Account, without prior notice.
The Pre-App is made available by ErgonAI on a temporary and experimental basis. Access is granted exclusively to Professionals explicitly approved by ErgonAI.
The functionalities of the Pre-App are limited and may differ per user or user group. ErgonAI reserves the right to make changes at any time to the availability or content of parts of the Pre-App, including temporarily or permanently removing functionalities.
The Pre-App is intended solely for testing and preparatory purposes. The Professional is therefore not permitted to use the Platform:
for commercial services to third parties;
for communication or transactions with Users;
for publishing or promoting Services to consumers;
for any purpose other than preparing their Profile and exploring the functioning of the Platform.
Access to the Pre-App is granted on a personal basis and may be revoked by ErgonAI at any time without stating reasons. ErgonAI is not obliged to provide continuity, support or availability and does not guarantee error-free operation, accessibility, or compatibility with devices, browsers or networks.
The Platform, including the Pre-App, is in principle intended for users aged 18 years and older. Minors aged 16 or 17 may register but may only offer Services that are appropriate to their age and experience, such as tutoring or homework assistance. Before offering such Services, a consent form provided by ErgonAI must be submitted, signed by a parent, guardian or other legal representative.
Upon transition to the Full-App, stricter requirements will apply to the registration and offering of Services by minors, including further categorisation of risk levels. These additional terms will be provided to the Professional and must be accepted before continued use of the Platform is possible.
Participation in the Pre-App may be terminated by either the Professional or ErgonAI at any time without notice. The Professional may do so by actively terminating their Account through the available functionality or by ceasing use of the Pre-App for an extended period. ErgonAI may also terminate access to the Account, for example in cases of misuse, inactivity or changes in testing purposes.
After termination, the Professional’s Account will be deactivated and access to the Pre-App will end. Data entered or generated by the Professional in the context of use of the Pre-App will in principle remain the property of the Professional.
ErgonAI is entitled to continue using such data, including the Profile and supporting content, for up to twelve (12) months after termination for internal purposes such as:
quality analysis and optimisation of the onboarding process;
evaluation of usage patterns;
iprovement of the Full-App;
possible reactivation of Profiles if the Professional later re-joins.
If the Professional later wishes to participate in the Full-App, ErgonAI may decide to make previously submitted data available again for onboarding, provided these are still available and meet the applicable requirements. The Professional remains responsible for the accuracy and currency of such data.
After expiry of the above period, the data will be deleted unless ErgonAI is legally required to retain them longer, or the Professional has expressly consented to longer storage.
Requests for access to or deletion of personal data may be submitted in accordance with the ErgonAI Privacy Policy.
After completion of the Pre-App testing phase, ErgonAI intends to roll out the Full-App. The Full-App provides a digital environment in which Users and Professionals can connect for the performance of work. Within this environment, a User may post assignments and a Professional may offer their Services after completing a more extensive registration and verification process.
ErgonAI acts solely as an intermediary by providing the Platform as a technical tool through which Users and Professionals can connect. ErgonAI is not a party to any agreements concluded between Professionals and Users and shall have no control over, or responsibility for, the content, quality or execution of the agreed work. Any liability of ErgonAI for damages arising from or related to such work, or to the accuracy of information provided by Professionals or Users, is excluded except where mandatory law provides otherwise. To the extent ErgonAI is liable, such liability shall be limited to direct damages and capped at the amount agreed for the relevant contract (with a maximum of twice that amount), and in any event never exceeding € 2,500,000. Liability for indirect damages, including consequential damages, lost profits, lost savings and damages due to business interruption, is excluded at all times. Any claim will lapse if not submitted in writing to ErgonAI within three (3) months after the damage occurred. By accepting these General Terms and Conditions and using the Pre-App, the Professional expressly accepts these exclusions and limitations of liability for use of the Platform.
Within the Full-App, artificial intelligence will be used to make suggestions of suitable Professionals based on User requests. This advice is entirely automated, non-binding, and does not relieve any party of their own responsibility for verification or due diligence.
ErgonAI reserves the right to modify, expand or restrict the content and functionalities of the Full-App at its own discretion.
ErgonAI processes personal data of Professionals exclusively in the context of use of the Pre-App, in compliance with applicable data protection laws and regulations, including the
General Data Protection Regulation (GDPR) and the Dutch GDPR Implementation Act (UAVG).
ErgonAI implements appropriate technical and organisational measures to protect personal data against loss, misuse or unlawful processing. Only data necessary for analysis, optimisation of onboarding, and preparation of the Full-App are collected and processed. These data are retained for up to twelve (12) months after termination of the Pre-App, unless legal obligations require longer retention.
The Professional is responsible for the accuracy of the personal data provided and acknowledges that such data are used solely for internal purposes by ErgonAI, including:
analysis of user behaviour and trends;
improvement of onboarding;
preparation of functionalities within the Full-App.
The processing of personal data is governed by ErgonAI’s Privacy Policy. This Privacy Policy has been drafted to cover both the Pre-App and the Full-App, specifying which provisions do not yet apply to the Pre-App. Without acceptance of the Privacy Policy, it is not possible to create an Account.
If a data breach occurs at either ErgonAI or the Professional that may affect the personal data processed in the Pre-App, a reporting obligation applies. The Professional must notify ErgonAI without delay and cooperate in implementing necessary measures.
All intellectual property rights related to the Pre-App, including but not limited to software, algorithms, design, texts, images, databases and other content, are owned exclusively by ErgonAI or its licensors.
The Professional is not permitted, without prior written consent from ErgonAI, to copy, reproduce, distribute, disclose, modify or use any part of the Pre-App, including the source code, data structure, logos, brand name or content, other than as necessary for the agreed use of the Pre-App.
The Professional warrants that all data, texts, images and other content entered or uploaded within the Pre-App do not infringe third-party rights, including intellectual property rights. The Professional indemnifies ErgonAI in full against any third-party claims arising therefrom.
ErgonAI reserves the right to remove content that is contrary to these Terms, or that can reasonably be considered unlawful or infringing third-party rights, without prior notice.
If and insofar as the Professional provides content for promotion or profiling within the Pre-App, they grant ErgonAI a non-exclusive, royalty-free, worldwide, transferable and sublicensable licence to use, store, adapt and publish such content for the operation and promotion of the Pre-App. In the context of the Pre-App, ErgonAI acts solely as a provider of a test environment and is in no way a party to transactions or future agreements, since such functionalities are not available within the Pre-App.
The Professional warrants that all information provided by them within the Pre-App is accurate, complete and up to date, and that they will refrain from providing misleading or false information.
The Professional declares:
that they possess the knowledge and experience necessary to create a representative Profile;
that they provide personal data, specialisations and other content within their Profile carefully and truthfully;
that they comply with applicable laws and regulations concerning the provision and management of this information;
that they refrain from conduct that may harm the testing process or the integrity of the Platform, including fraudulent practices or misuse of the system.
Within the framework of the Pre-App, ErgonAI acts solely as a provider of a test environment and is in no way a party to transactions or (future) agreements, as these functionalities are not available within the Pre-App.
Use of the Pre-App, as well as later use of the Full-App, is entirely at the Professional’s own risk. Reference is also made to Article 9.2 of these Terms.
The Pre-App is offered on an “as is” and “as available” basis. ErgonAI makes no warranties regarding availability, completeness, error-free operation, compatibility or fitness for a particular purpose.
ErgonAI shall not be liable for any indirect damages, consequential damages, lost profits, loss of data, reputational damage or other intangible damages resulting from, for example:
use or inability to use the Pre-App;
technical failures, interruptions or defects;
inaccuracy or incompleteness of data entered by the Professional;
unauthorised use of the Account by third parties;
termination or restriction of access to the Pre-App.
If, notwithstanding the above, ErgonAI is liable, such liability shall be limited to compensation for direct damages and capped at the amount equal to the fee paid by the Professional for participation in the Pre-App.
ErgonAI’s liability for property damage or personal injury is in any case limited to the amount paid out under its liability insurance, up to a maximum of € 2,500,000 per incident or series of related incidents.
All claims by the Professional against ErgonAI shall lapse if not submitted in writing within three (3) months after the event causing the damage occurred.
The Professional indemnifies ErgonAI against all third-party claims arising from use of the Pre-App or from violation of these General Terms and Conditions.
By accepting these General Terms and Conditions and participating in the Pre-App, the Professional expressly declares to have read, understood and accepted the exclusions and limitations of liability set out in this Article.
Provisions intended by their nature to survive termination of the Agreement or Account shall remain in force. This includes, inter alia, provisions concerning liability, indemnification, intellectual property rights, confidentiality and dispute resolution.
All information on the website or the Pre-App of ErgonAI is for information purposes only and non-binding. No rights may be derived therefrom.
These General Terms and Conditions, all agreements between ErgonAI and the Professional, the Agreement and any use of the Platform and all related disputes, regardless of the legal basis, are governed by Dutch law.
All disputes arising therefrom shall be submitted exclusively to the competent court in Amsterdam, the Netherlands.
Ergon AI B.V.
Pieter Breughelstraat 50,
4625 BH Bergen op Zoom, Netherlands pro.ergonai.com